Shipping policy
Shipping Policy
At Seventeen Acacia’s, we take pride in delivering your order with care and efficiency - whether you’re based in South Africa or across the globe.
Processing Times
South Africa: Orders are processed within 1–2 business days.
International: Please allow 2–4 business days for processing before dispatch.
All shipments include full tracking and are securely packaged using eco-conscious materials.
Delivery Estimates
| Destination | Courier (via TUNL or BOPGo) | Estimated Delivery Time |
|---|---|---|
| South Africa | BOPGo | 1–3 business days |
| United States | FedEx / UPS | 4–7 business days |
| United Kingdom | FedEx / UPS | 4–8 business days |
| France | FedEx / UPS | 4–8 business days |
| Germany | FedEx / UPS | 4–8 business days |
| Italy | FedEx / UPS | 5–9 business days |
| Netherlands | FedEx / UPS | 5–9 business days |
| Switzerland | FedEx / UPS | 5–9 business days |
| Ireland | FedEx / UPS | 5–9 business days |
| Belgium | FedEx / UPS | 5–9 business days |
Please note: delivery times are estimates and may be affected by customs clearance or courier delays beyond our control.
Shipping Rates
South Africa: Shipping is charged at checkout via BOPGo.
International: We offer flat international shipping rates based on destination. These rates include:
Premium courier delivery via FedEx or UPS
Upfront duties and taxes where applicable
All shipping fees are displayed in South African Rand (ZAR). Your bank or payment provider may apply currency conversion fees.
Customs, Duties & Taxes
We do not collect international duties, customs fees, or VAT at checkout.
Any additional import costs will be assessed by your country’s customs authority and are the responsibility of the purchaser.
Order Tracking
You will receive a shipping confirmation email with your tracking number once your order is dispatched.
If tracking shows your parcel as delivered but you have not received it, please notify us within 7 days of the delivery date.
Missing or Damaged Packages
Once a package is marked delivered by the courier, Seventeen Acacia’s is not responsible for loss, theft, or damage occurring after delivery.
If your order arrives damaged, please email us within 3 days of receipt with photographs of the packaging and product.
Questions or Assistance?
Need help with your order?
Reach out to us through our Contact page - we're always happy to assist.