Privacy policy
Seventeen Acacia’s Privacy Policy
Last updated: 27 July 2025
Seventeen Acacia’s respects your privacy and takes the protection of personal information seriously. This policy outlines how we collect, store, use, and protect personal information across our website and services.
1. Who This Policy Applies To
This policy applies if you:
Visit our website;
Order products through our online store; or
Engage with us on any digital platform we operate.
2. What Information We Collect
We collect personal information directly from you when you:
Register or place an order
Subscribe to our mailing list
Contact our support team
Browse our website (via cookies or analytics)
This may include:
Full name
Email address
Phone number
Shipping and billing address
Date of birth (optional)
Device/browser information (automatically via cookies)
3. Why We Collect Your Information
We collect and use your information to:
Process and deliver orders
Communicate updates, offers, or important notices
Respond to support queries
Improve your browsing and checkout experience
Comply with legal obligations
4. Marketing Communications
We may send you updates on product releases, special offers, or conservation efforts. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Recognize returning users
Store cart information
Monitor website performance and improve UX
You can manage cookie settings in your browser. However, disabling cookies may affect site functionality.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We only share data with:
Logistics partners (e.g., shipping couriers)
Payment processors (for secure transactions)
Service providers (e.g., email marketing or analytics)
All third parties are bound by confidentiality and data protection obligations.
7. Security & Data Retention
We store your data securely and restrict access only to staff or service providers who need it to perform their roles. We retain personal data only as long as necessary for legal, operational, or customer service purposes.
8. Your Rights
You have the right to:
Access, update, or correct your personal information
Withdraw consent for processing (where applicable)
Request that we delete your data (subject to legal limitations)
To exercise these rights, contact us at support@seventeenacacias.co.za
9. Children
Our website is not intended for use by individuals under 18. You may not use our site or purchase goods without legal capacity to enter a contract.
10. International Orders & Data Transfers
By ordering from outside South Africa, you consent to the transfer and storage of your data in South Africa. We use secure tools to manage cross-border data transfer where required.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page or communicated via email.
12. Questions or Concerns?
If you have any questions about your data or this policy, please contact us:
support@seventeenacacias.co.za